Intermittent Authorisation Issue
System Status: System Normal We are aware of an intermittent authorisation issue effecting a limited number of vendors. We are working closely with 3rd Party Providers to resolve the issue as quickly...
View ArticleIntermittent Authorisation Issue
System Status: System Normal We are aware of an intermittent authorisation issue affecting a limited number of vendors. We are working closely with 3rd Party Providers to resolve the issue as quickly...
View ArticleDelays to fraud screening results
System Status: System Normal We are experiencing delays in the return of results from our fraud screening provider. They are aware of the issue and are working to resolve.
View ArticleFraud Screening Issues now resolved
System Status: System Normal We are pleased to advise that all fraud screening results are now being displayed correctly.
View ArticleDelays in Support Ticket responses
System Status: System Normal We are currently experiencing longer than normal turnaround times for our Support Tickets. We will respond to your mail as soon as we can, but please be aware this may...
View ArticleAuthorisation Issues
System Status: System Normal We are currently experiencing an issue with our live gateway. Our engineers are aware of the issue and working towards a resolution. A further update will be provided...
View ArticleAuthorisation Issues
System Status: System Normal Our payment gateway is currently unavailble. Our engineers are aware of the situation and working on a resolution. A further update will be provided in 30 minutes....
View ArticleAllied Irish Bank Issues
System Status: System Normal We are aware of an issue with a 3rd party provider which is preventing Allied Irish Bank acquirers from processing transactions. We are working closely with all parties...
View ArticleAuthorisation Time-outs
System Status: System Normal We are aware that you may be experiencing time-outs at authorisation stage. We are working on a resolution and will provide an update in 30 minutes. RESOLVED - 2.50pmOur...
View ArticleScheduled maintenance on live My Sage Pay – Thursday 1st November
System Status: System Normal Update: The planned maintenance has been completed successfully. We will be carrying out some planned maintenance work on the Live My Sage Pay on Thursday 1st November at...
View Article3D Secure Issue
System Status: System Normal We are currently experiencing an intermittent service disruption with a 3rd party provider where 3D Secure transactions are failing. If you are not able to process please...
View ArticleRESOLVED: RBS/NatWest card authorisation issue
UPDATE @ 22:55We have been advised that this issue is now resolved and transactions have been processing normally since 22:15.-----UPDATE @ 22:10We have been advised that the card issuer RBS/NatWest...
View ArticleResolved - MySagePay Unavailable
08.04.2014 - 08:26The issue is resolved and MySagePay is fully available.We have identified the cause, taken corrective action and minimised the possibility of a further reoccurrence.Please accept my...
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